Prepay

[cwn]

Hi Julie_D, PM sent.

[Three_Stephen]

Is this happening on both your phone and the website?

[cwn]

Hi Stephen, 

I can confirm it is happening on both my phone & website.

[cwn]

Hi Stephen,

Thanks for your PM.  I look forward to hearing from the Tech Team.

[Three_Stephen]

Happy to help 👍

[jesse6]

I was recently trying to top-up someone else's account through MyThree and did it twice before realizing that it wouldn't work since they were with Vodafone. I looked at my bank account yesterday and see that €20 was taken out on the two separate occasions

[Mac_n_cheese]

@jesse6 Yeah it will still take it because you put it through but won't go onto any number. Good news is you can get it back but you have to PM the Mods here so they can investigate and find the money. 

[jesse6]

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@jesse6 wrote:

I was recently trying to top-up someone else's account through MyThree and did it twice before realizing that it wouldn't work since they were with Vodafone . I looked at my bank account yesterday and see that €20 was taken out on the two separate occasions

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Any suggestion?

* post edited