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Re: My3 Problem

Leader
Hi Julie_D, PM sent.
Posted From Samsung SM-G900F

Re: My3 Problem

Is this happening on both your phone and the website?

Re: My3 Problem

Leader

Hi Stephen, 

I can confirm it is happening on both my phone & website.

Re: My3 Problem

Leader

Hi Stephen,

Thanks for your PM.  I look forward to hearing from the Tech Team.

Re: My3 Problem

Happy to help 👍

Re: My3 Problem

Scout

I was recently trying to top-up someone else's account through MyThree and did it twice before realizing that it wouldn't work since they were with Vodafone. I looked at my bank account yesterday and see that €20 was taken out on the two separate occasions

Re: My3 Problem

Maestro

@jesse6 Yeah it will still take it because you put it through but won't go onto any number. Good news is you can get it back but you have to PM the Mods here so they can investigate and find the money. 

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: My3 Problem

[ Edited ]
Scout

@jesse6 wrote:

I was recently trying to top-up someone else's account through MyThree and did it twice before realizing that it wouldn't work since they were with Vodafone . I looked at my bank account yesterday and see that €20 was taken out on the two separate occasions


Any suggestion?

 

* post edited

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