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Mobile data off, but charged for out-of-allowance data

[ Edited ]



I'm being charged for out of allowance data, even when my data isn't switched on ! This has been going on for a while now, even when my phone is switched off my data is being used and credit is going down.


After searching the forum, i see that this is a common occurrence with many users reporting the same.


Could someone please look into this for me ?




Re: Mobile data off, but charged for out-of-allowance data


Hi @mitz, can you send a PM with your number, address and date of birth please and I'll check this out for you? Kelly


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