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Mobile data off, but charged for out-of-allowance data

[ Edited ]
Scout

Hi,

 

I'm being charged for out of allowance data, even when my data isn't switched on ! This has been going on for a while now, even when my phone is switched off my data is being used and credit is going down.

 

After searching the forum, i see that this is a common occurrence with many users reporting the same.

 

Could someone please look into this for me ?

 

Thanks

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Re: Mobile data off, but charged for out-of-allowance data

Maestro

Hi @mitz, can you send a PM with your number, address and date of birth please and I'll check this out for you? Kelly

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