on 17-11-2017 02:48 PM
I have a Mobile Broadband contract with a maximum allowance of 20480MB per month. I can never go over this allowance, as the service is disconnected if this ever happens.
On my last 2 bills it states that I exceeded this allowance & have also been charged double for it.
My connection is constantly going off, & when I ring customer service, I am told I have used my allowance, which is not possible.
I am a pensioner & live on my own, so no-one else in my household has access to my broadband.
Could someone please look into this please & try & give an explanation as to why this is happening?
on 17-11-2017 02:54 PM
on 17-11-2017 03:47 PM
How many devices are connected to the internet?
What are the devices?
Do you use streaming video services like Netflix and Youtube?
on 17-11-2017 04:00 PM
I only have my laptop connected to broadband.
I do not do any live streaming whatsoever, but will occasionally view a few clips off Youtube. But that would be 'minutes'. I do not even have a Smart tv.
on 17-11-2017 04:04 PM
on 17-11-2017 06:18 PM
on 18-11-2017 10:43 AM
My laptop is not set for automatic updates (my Daughter does that when needed at her home) & I do not have anything in my home that can be synced! I also never back up my laptop to anything other then an external hard-drive, again my Daughter does this on the very rare occasion, & as you know, this can be done without the broadband.
Since I started with Three.ie, my monthly payments have been consistently €27.99 a month. Also that if I ever exceeded my data quota the broadband would be cut off until they received the next months payment.
However, this arrangement somehow changed. Maybe you could tell me why & when this contract changed? And if at all possible, send me a copy of the current contract.
on 18-11-2017 08:09 PM