06-12-2017 07:37 PM - edited 06-12-2017 08:05 PM
I can't find any private support contact details (they are hidden so well), so reaching out to the forum.
My broadband stopped working with the message that I ran out of data and it shows extra charges in my account to be paid.
I'm on 61440 MB plan and I don't think I used all this data. I also track data usage on my computer and the metric there is significantly smaller.
My broadband went off many times this month and a couple of times I received a notification in my browser that I was in roaming. Also, the display on my dongle was showing O2 instead of Three for quite some time this month. I never took the dongle out of my house which is in Dublin, i.e. not in roaming.
Could someone look into this issue please? Is there a way to see how exactly the data has been used? (the breakdown per web page etc).
on 07-12-2017 09:25 AM
Hey @IR 👋 You can check your usage on your bills by logging into your My3 account 👉 https://bit.ly/1b7UPYH Sometimes you can connect to our O2 masts in the area if they are picking up a stronger signal. This is known as domestic roaming and you won't incur any extra charges for that 👍 Mairéad
on 07-12-2017 09:51 AM
Thanks for the response. I know how to check my allowance but I disagree with the extra charges since I am pretty sure I didn't use all the data.
As I said, I also track the data usage on my PC and the metric there is significantly lower than my limit.
My question is - if Three thinks that I used all my data, where can I see the breakdown per website, where the data was used?
on 07-12-2017 10:30 AM