Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

MSISDN not available to Donor


I'm trying to port out from Three.


I've raised multiple port requests and was in contact with my new operator.


Can you investigate why my port request is being rejected with error 'MSISDN not available to Donor'?





Re: MSISDN not available to Donor




Hi Andrew!


Thanks for your post! Absolutely, I'll check this one out for you straight away! Can you send me a PM with your number, surname, address and date of birth? I'll be able to find out why this is happening for you then Smiley Happy






Re: MSISDN not available to Donor


Sent a PM, thanks for looking into it Lisa


At Three we are updating our systems to make your 3Community experience even better. From Friday the 24th of January, the community will become read-only in preparation for launching a new and improved 3Community later this year

All our useful tips and information can still be viewed in the posts and blogs. Once the new 3Community is ready to go, you will be the first to know. If you are a current member and need help during this time, you can still drop us a private message or alternatively contact us on Facebook or Twitter

Thank you for all your contributions to 3Community and we are excited to welcome you to your new 3Community soon