on 31-01-2019 05:44 PM
Hi Reps, I received a text advising that I have less than €2.50 credit remaining. However, a check of my balance via My3 shows my balance as €23.03. Why am I getting the warning text?
31-01-2019 07:06 PM - edited 02-02-2019 11:45 PM
@cwn that's strange. I'll have the billing team check it out as you shouldn't have received that if your balance is €23.03. Can you attach a photo of the text received? I'll add it to the investigation. Thanks'
on 01-02-2019 11:28 AM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.