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Low Credit Warning Text

Leader

Hi Reps, I received a text advising that I have less than €2.50 credit remaining. However, a check of my balance via My3 shows my balance as €23.03. Why am I getting the warning text?

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Re: Low Credit Warning Text

[ Edited ]
3 Community Manager

@cwn that's strange. I'll have the billing team check it out as you shouldn't have received that if your balance is €23.03. Can you attach a photo of the text received? I'll add it to the investigation. Thanks'

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Re: Low Credit Warning Text

Leader

Hi Rachel, Attached is a photo of the txt msg received:

Three Txt 31-1-19.png

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Re: Low Credit Warning Text

3 Community Manager

@cwn perfect! My colleague is going to send you a PM just to confirm the name, address and date of birth on the account and take it from there. 

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