on 31-01-2019 05:44 PM
Hi Reps, I received a text advising that I have less than €2.50 credit remaining. However, a check of my balance via My3 shows my balance as €23.03. Why am I getting the warning text?
31-01-2019 07:06 PM - edited 02-02-2019 11:45 PM
@cwn that's strange. I'll have the billing team check it out as you shouldn't have received that if your balance is €23.03. Can you attach a photo of the text received? I'll add it to the investigation. Thanks'
on 01-02-2019 11:28 AM