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Lost Sim - Replacement sim activation

I am attempting to activate my replacement sim and after entering my old number and the sim number it reads, 'Sim number must start with undefined'. It won't let me advance to the next page. Anyone know what's going on? Thanks.

Re: Lost Sim - Replacement sim activation


Hi Mack,


I'd be happy to have a look at this for you- Can you send on your mobile number, and your full name, address and date of birth? I'd need the long sim number as well- it should start with 89353.


Thanks, Bob


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