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Internet usage used outside of your allowance

Lookout
Hi,
Seems I have to pay 31.76€ because beyond "all you can eat" top-up of 20€?
How is it even possible?
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Chosen Solution

Re: Internet usage used outside of your allowance

3 Community Manager

Hi . I'm not sure what you mean by a bill of €31.76. On prepay you don't have bills. Perhaps, these are the charges for going outside of your 28-day plan? 

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Re: Internet usage used outside of your allowance

3 Community Manager

@Panart Welcome to the Community. hope you're well this morning? Are you on a Prepay plan or a Bill Pay plan.  If it's Prepay and you received texts detailing your spend, this happens when your plan expires and you can only be charged as much as you have in your credit balance until you top up and activate your plan again.

If you're Bill Pay, you won't ever be charged for using your All You Can Eat data. I have seen times when a Bill Pay customer has made a change i.e. changed a SIM card and received this charge but it's not valid and it's removed before the bill generates. Let me know if that helps. Smiley Happy

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Re: Internet usage used outside of your allowance

Lookout
Hi Rachel,
Yes it is a prepay plan. The thing is, if I have to pay more than my original 20 € "all you can eat" to reuse my phone, that's a problem.
The bill is not explicit on the reason of this excedant.
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Re: Internet usage used outside of your allowance

3 Community Manager

I'm not sure what you mean by paying more than €20 to reuse your phone! When you top-up by €20 you have All You Can Eat data, unlimited calls to 3 customers, unlimited text to Irish mobiles and then you have the €20 to spend on what is not included in the plan 😊 But please remember it a 28-day promotion. 

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Re: Internet usage used outside of your allowance

Lookout
Hi Deborah,
So why do I have a bill of 31.76€?
Kind regards,
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Re: Internet usage used outside of your allowance

3 Community Manager

Hi . I'm not sure what you mean by a bill of €31.76. On prepay you don't have bills. Perhaps, these are the charges for going outside of your 28-day plan? 

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Re: Internet usage used outside of your allowance

Same thing is happening to me. I charged a plan of 20 euros "all you can eat" data and in my account it says " €31.64 " under "internet used outside of your allowance".. What sould I do?
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Re: Internet usage used outside of your allowance

@belenbouzon well if you had that credit in your account then thats what has been taken because you've used data without having an active plan.  

I am not a Three employee. I'm just a little helper Smiley Happy
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Highlighted

Re: Internet usage used outside of your allowance

So.. I have prepaid. Are you saying that I can still use data even without
having an active plan?
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Re: Internet usage used outside of your allowance

Legend
Yes, once you have credit and your connected to the 3 data network, it will use your credit for data

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