International SMS issue (France - Ireland) - Page 2 - 3Community

LcS · ‎21-10-2018

Yes I agree WhatsApp works but, believe me or not, in 2018, not all the people I have to text have internet on their phone. So I have to use the good old texts...

And I’m not the only one having the issue, I’ve heard that some people were having the same problem but I don’t if they’ve resolved it yet.

Three_LisaQ · ‎22-10-2018

Hi @LcS

It's possible that my colleagues may have asked you to get the person you're contacting in France get in touch with their operator (e.g. Orange) so that the texts can be traced at their end also to determine where/why the texts are failing. If you'd like, I'd be happy to take a closer look into this for you. For this, can you PM me your name, address and date of birth?

Cheers,

Lisa

Send me a PM
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Mac_n_cheese · ‎22-10-2018

@ Three_Lisa can't you just check what your colleagues meant or look at what's happened. If it can't be fixed or if it's not a block from Three then just tell this person instead of this. Why ask for a pm again.

I am not a Three employee. I'm just a little helper