Prepay

[Anonymous]

Hi

I recently purchased a three sim with €35 data add on which should have given me 20Gbps. When I activated the sim and logged on to my3 I saw it had give me 7.5Gbps and €10 credit.
Can anyone help? Is it possible to get it changed to what it should have been originally?

Thanks

[Three_Sheena · Accepted solution]

I've sent him a message there now @Anonymous, should have it sorted shortly

[Anonymous]

Hi there @Anonymous

Who applied the data to the account? Was it yourself or Three?

Thanks

[Anonymous]

Hi @Anonymous

It was done in the shop at the time of the purchase of the sim.

Thanks

Gary

[Anonymous]

Hi there @Anonymous

I see. So this was obviously a store issue and not one of your own. In this case I'm sure that there will look after you. Won't you @Three_Sheena and @Three_Rach (whichever gets here first tomorrow)

If your in a rush then call care tonight on 1913 and enter the MBB number in on the IVR system and look to speak with Tech and I'm sure they will adjust your account also. You can find your three number on the back of your SIM pack!

Or you can just use your modem as usual and let the gang here sort it tomorrow, I mean I can't see why the wouldn't adjust for you seeing as it was a shop fault and not your own. These things happen.

[Anonymous]

I could be shooting myself in the foot though as they might want you to resort back to the shop but fingers crossed there in good moods hahaha

[Three_Sheena]

I'm in a good mood this morning @Anonymous, but always happy to help regardless

@Anonymous, drop me a PM with your details and I can certainly sort that out for you!

[Anonymous]

That's great @Three_Sheena

Did you sort this person

[Three_Sheena · Accepted solution]

I've sent him a message there now @Anonymous, should have it sorted shortly

[Anonymous]

Good woman yourself @Three_Sheena