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IMEI NOT MATCHING MY NAME

Hello, I’m looking to unlock my phone. I emailed customer service twice over the last 2 weeks and have been to the store too but all i keep getting from customer service is the IMEI does not match my registered name but the shop tells me that its correct - i provided my proof of receipt of buying my iphone and phone numbers dialled etc but they still will not help or even give me an alternative solution. I would be grateful if i could get some help please.

 

Thanks

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Re: IMEI NOT MATCHING MY NAME

Hi there 👋 Could you send me your full name, number and the IMEI in a PM and I'll look into this for you? 

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