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How to get a recept for online top ups

Navigator

Hi,

When buying a top up online (either adhoc, or scheduled every 28days), how to I get hold of a receipt?
I dont seem to be able to find where the receipt can be viewed and downloaded/printed.


Cheers,
RB

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Re: How to get a recept for online top ups

Hi RB, we don't offer a receipt for online top - ups but this will show up in the completed transactions in your bank account 👍 Aoife

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Re: How to get a recept for online top ups

Navigator
Is that something that can be changed? I would have thought any purchase
from a a business (goods or service) would require a VAT receipt from the
business to be produced. You know, for tax/Revenue reasons.

Anyway, it wouldn't be that hard to do as it's all tied back to the account
you're logged into when the top up happens.
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Re: How to get a recept for online top ups

3 Community Manager

Hi there, I'm looking into this for you and I'll come back as soon as I hear from the relevant teams. Thanks for your patience. 

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Re: How to get a recept for online top ups

Navigator
Thanks.

Just for clarity, I need to claim this as a business expense.
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Re: How to get a recept for online top ups

Navigator

Any update?

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Re: How to get a recept for online top ups

3 Moderator

Hi, the relevant team is continuing to look into this for you and as soon as we get an update, we'll keep you posted here. Thanks again for your patience with this RB. Mairéad 👍 

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Re: How to get a recept for online top ups

3 Moderator

Hi arrbee 👋 Can you PM your details and the dates you need the receipts for? Mairéad 👍 

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Re: How to get a recept for online top ups

Navigator

Hi Mairead,


I'd actually like an ongoing solution so that when using the auto top up every 28days, a receipt is issued.

I wouldn't want to have to request one each month.

 

Cheers,
RB

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Re: How to get a recept for online top ups

Maestro

Hi @arrbee

Please, PM us your number, name, address and DOB? We will come back to you with a solution.

Thanks’
 

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