Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply
Highlighted

How to get a recept for online top ups

Navigator

Hi,

When buying a top up online (either adhoc, or scheduled every 28days), how to I get hold of a receipt?
I dont seem to be able to find where the receipt can be viewed and downloaded/printed.


Cheers,
RB

0
Highlighted

Re: How to get a recept for online top ups

Hi RB, we don't offer a receipt for online top - ups but this will show up in the completed transactions in your bank account 👍 Aoife

0
Highlighted

Re: How to get a recept for online top ups

Navigator
Is that something that can be changed? I would have thought any purchase
from a a business (goods or service) would require a VAT receipt from the
business to be produced. You know, for tax/Revenue reasons.

Anyway, it wouldn't be that hard to do as it's all tied back to the account
you're logged into when the top up happens.
0
Highlighted

Re: How to get a recept for online top ups

3 Community Manager

Hi there, I'm looking into this for you and I'll come back as soon as I hear from the relevant teams. Thanks for your patience. 

0
Highlighted

Re: How to get a recept for online top ups

Navigator
Thanks.

Just for clarity, I need to claim this as a business expense.
0
Highlighted

Re: How to get a recept for online top ups

Navigator

Any update?

0
Highlighted

Re: How to get a recept for online top ups

3 Moderator

Hi, the relevant team is continuing to look into this for you and as soon as we get an update, we'll keep you posted here. Thanks again for your patience with this RB. Mairéad 👍 

0
Highlighted

Re: How to get a recept for online top ups

3 Moderator

Hi arrbee 👋 Can you PM your details and the dates you need the receipts for? Mairéad 👍 

0
Highlighted

Re: How to get a recept for online top ups

Navigator

Hi Mairead,


I'd actually like an ongoing solution so that when using the auto top up every 28days, a receipt is issued.

I wouldn't want to have to request one each month.

 

Cheers,
RB

0
Highlighted

Re: How to get a recept for online top ups

Maestro

Hi @arrbee

Please, PM us your number, name, address and DOB? We will come back to you with a solution.

Thanks’
 

0
Announcements

Three – Covid-19

Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie

Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.