Prepay

[arrbee]

Hi,

When buying a top up online (either adhoc, or scheduled every 28days), how to I get hold of a receipt?
I dont seem to be able to find where the receipt can be viewed and downloaded/printed.

Cheers,
RB

[Three_Aoife_C]

Hi RB, we don't offer a receipt for online top - ups but this will show up in the completed transactions in your bank account 👍 Aoife

[arrbee]

Is that something that can be changed? I would have thought any purchase
from a a business (goods or service) would require a VAT receipt from the
business to be produced. You know, for tax/Revenue reasons.

Anyway, it wouldn't be that hard to do as it's all tied back to the account
you're logged into when the top up happens.

[Three_Rachel]

Hi there, I'm looking into this for you and I'll come back as soon as I hear from the relevant teams. Thanks for your patience. 

[arrbee]

Thanks.

Just for clarity, I need to claim this as a business expense.

[arrbee]

Any update?

[Three_Mairead]

Hi, the relevant team is continuing to look into this for you and as soon as we get an update, we'll keep you posted here. Thanks again for your patience with this RB. Mairéad 👍 

[Three_Mairead]

Hi arrbee 👋 Can you PM your details and the dates you need the receipts for? Mairéad 👍 

[arrbee]

Hi Mairead,

I'd actually like an ongoing solution so that when using the auto top up every 28days, a receipt is issued.

I wouldn't want to have to request one each month.

Cheers,
RB

[Julie_D]

Hi @arrbee

Please, PM us your number, name, address and DOB? We will come back to you with a solution.

Thanks’