Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

How do I move from bill pay to prepay

Anonymous

At the end of a billpay contract and want to move to prepay.

Can this be done online, I can't find it.

Or do I have to call?

 

Thanks

0
Highlighted

Re: How do I move from bill pay to prepay

Hi @Anonymous, if your contract has ended it's no problem. You'll need to pick up a new Prepay SIM from any Three store or order one online, and give us 30 days notice. When the 30 days notice ends we can then move your Billpay number onto that new Prepay SIM.

 

I can take your 30 days notice here if you'd like to PM the details.

0
Highlighted

Re: How do I move from bill pay to prepay

Anonymous
Thanks Sheena. It's my wife's phone. Can I pm the details or does she need to register and pm? Also, if she gives notice now, how does she notify that new sim (when she gets) needs the old number moved to it.
0
Highlighted

Re: How do I move from bill pay to prepay

She would need to get in touch directly, but I'm happy to help her here if she registers. 

 

Once the 30 days have ended she can send me on the new prepay number, and I'll arrange the swap to move her billpay number onto that SIM.

0
Highlighted

Re: How do I move from bill pay to prepay

Scout

Hi, 

I would also like to give 30 day notice to move from postpaid to prepaid.

thanks

0
Highlighted

Re: How do I move from bill pay to prepay

Legend

Send a pm with all of your account details and they will do it for you

0
Announcements

Three – Covid-19

Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie

Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.