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Help with unlock code.

Lookout

Hi, 

 

I am trying to get a phone unlocked. I bought this phone from you on 05/08/18 for my girlfriend as either a PAYG or SIM only phone. She is now looking to get it unlocked. 

My gf requested the NAC through your live chat & was asked what number was on the SIM that came with the phone. She never used this SIM as she has her current 3 number. She was also told that because she didn't buy the phone I can only request it.

I then got onto the live chat and requested it, only to be told by live chat that they can only process the request if it's requested by her. I have the details, order number, IMEI etc. 

Can you help please? It's very frustrating & we're just being sent in circles. 

Thanks. 

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Re: Help with unlock code.

Legend

did you try it through here?

https://www.three.ie/unlock-my-phone/

 

Re: Help with unlock code.

Hello there. Man, they will get You in circle with answers...point is that whoever uses that phone, to get unlock code from Three has to top up at least 130 Euro on the sim card (number) that came with phone purchase, phone has to be used for at least 14 days (from the day of purchase) and then You have to fill that form that someone sent You a link... otherwise it is useless to ask them anything they will just switch You from one to another chat agent... miserable online service!!!

Re: Help with unlock code.


@stue84 wrote:

Hi, 

 

I am trying to get a phone unlocked. I bought this phone from you on 05/08/18 for my girlfriend as either a PAYG or SIM only phone. She is now looking to get it unlocked. 

My gf requested the NAC through your live chat & was asked what number was on the SIM that came with the phone. She never used this SIM as she has her current 3 number. She was also told that because she didn't buy the phone I can only request it.

I then got onto the live chat and requested it, only to be told by live chat that they can only process the request if it's requested by her. I have the details, order number, IMEI etc. 

Can you help please? It's very frustrating & we're just being sent in circles. 

Thanks. 


Don't think so.

Re: Help with unlock code.

Legend
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