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Have been charged for data although I have free data

Scout
Hi-have gotten numerous texts messages from 3Alerts saying -You have spent EURO 6.03 on Internet Services since 14/08/2018, the figure goes up every time. The last message I got said-You have spent EURO 50.94 on Internet Services since 14/09/2018-My balance is down to zero and I have only used 6GB of data. How is this possible-please help
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Re: Have been charged for data although I have free data

3 Moderator

Hi Colly 👋 What date did you top up last month? When you go over your 28 day plan, your plan will expire and you'll then be charged per MB. Once the plan is expired, it'll cost €1.01 per MB. To avoid this happening and spending your credit, you can set up a scheduled top up from your My3 account 👍

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