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Getting old number back when on UK number

Anonymous
Hi there, I just got a pay as you go SIM and was told to go to "keepmynumber " to get my old number back. When I fill this out it sends a password to the old number, which I no longer have.
Can you advise how I should go about this?

Re: Getting old number back when on UK number

Anonymous
Hi @Anonymous you would need to have access to this number in order for Three to port it in due to data protection. It would also need to be an irish mobile number. You can try getting a sim replacement from your old carrier and then port in.
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Re: Getting old number back when on UK number

Anonymous
Hi David, the old carrier was O2. Can I not get a replacement SIM from 3?

Re: Getting old number back when on UK number

[ Edited ]
Anonymous
Hi

You most certainly can but they would still need to verify the number by sending it an sms or calling it when porting it in so best off getting that sim replacement done - do you have access to a 3 store near you?

Re: Getting old number back when on UK number

Anonymous
Just a quick note for a sim replacement be sure you bring photo ID with you to the store.

Re: Getting old number back when on UK number

Hi @Anonymous, the password is sent to verify that you're the owner of both SIMs. If you send me a PM with your details, I can ask you some questions to verify the details instead and we can submit the request manually. 

Re: Getting old number back when on UK number

Anonymous
Jesus that's excellent again @Three_Sheena

Re: Getting old number back when on UK number

[ Edited ]
Anonymous

Hi @Anonymous

 

 

Has this now been resolved for you?

 

If the topic has been resolved

  • Please mark it as solved

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Re: Getting old number back when on UK number

Anonymous

Hi @Anonymous

 

 

Has this now been resolved for you?

 

If the topic has been resolved

  • Please mark it as solved

By marking a topic as solved it lets other's know the solution to a problem.

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