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Re: Getting no Internet

What is wrong this time.

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Re: Getting no Internet

3 Community Manager

@electroMechanic Let me know if you're experiencing any difficulty with your service this morning. Thanks'

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Re: Getting no Internet

No, it's gone to hell again. What is wrong this time?

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Re: Getting no Internet

3 Community Manager

Can you let me know where this is happening and I'll take a look at the masts in your area?

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Re: Getting no Internet

East Cork, Ballynoe.

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Re: Getting no Internet

3 Community Manager

@electroMechanic Thanks for the address, just to make sure I'm in the right area, is that close to Tallow? If so, the mast servicing your location is currently down and tech are investigating to determine the root cause so service can be restored. I'm sorry for any inconvenience caused. 

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Re: Getting no Internet

Yes, near Tallow. Why is this happening nearly every weekend now?

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Re: Getting no Internet

3 Community Manager

There has been an issue with it since the 30th and tech are continuing to investigate and work to get this back up and running fully. You contacted us on the 30th but my colleague should have asked for a more specific location so he could have confirmed the issue with you then, it's difficult to see each mast when using a general area. I'm sorry you didn't receive this info then. Prior to that, some of our customers were having problems using their data services and it wasn't in a specific area. That was confirmed resolved after a few hours when we became aware of it. 

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Re: Getting no Internet

Cell ID 467713.

 

Anything else you'd like to know.

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Re: Getting no Internet

I am now getting;

 

1.41 Mbps Download
3.28 Mbps Upload

 

I was getting;

19.78 Mbps Download
6.12 Mbps Upload

 

This is ridiculous.

 

Also why is the download speed now less than the upload speed, that should not be happening.

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