on 10-09-2018 01:29 PM
Hi there 👋 to get to the root cause of this for you, I'll need some more info. Can you check you PM please? Deb
on 12-09-2018 09:53 AM
@electroMechanic our tech team are continuing to analyse your service in order to identify the root cause. In order to do so they need you to continue using your service as normal at your home address and I've reached out for an update on this. I'll let you know as soon as I have this. Thanks'
18-09-2018 05:10 PM - edited 18-09-2018 05:14 PM
You must really think we're all stupid if you think we're going to top up by €20 every time you tell us to, just so you can "troubleshoot" these problems, only for you to turn around and say that you can't find a solution to these issues.
I will be dumping this SIM card as soon as I use up the remaining credit.
Also I know what you are really up to. I know you only started doing this lately because you want us all to take out a contract, suggesting to us that a bill contract will somehow magically fix all these problems. We are not stupid, and we all know that the base stations that prepay and bill pay customers use are in fact the same, so there is no reason for us to believe that the service will get better even if we take out a contract.
We all know you are throttling the speeds in an attempt to suggest your bill pay service would be better.
on 18-09-2018 05:43 PM
Hi @electroMechanic, I can see that our tech team advised you to continue using your services for a further 3-4 days so they can continue to analyse your services. Can you do this and I'll link in with our tech team to give them the time frame for a new analysis?