Hi Conor. No one expects that all services will work 100% of the time. However, when an issue of similar nature happens for same downtime duration and same time at night within 8 days then there is something up that needs to fixed. I work in IT and know that once off systematic issues can occur but twice in 8 days is the start of a trend, and the answers supplied are generic but with respect we want to know what the engineers and back room service teams are doing to prevent a repeat of this issue again, as whatever patch deployed the week before was evidently not enough and the reduntant systems don’t seem to be working either, so what’s up and what are the teams doing to fix it? The “3 community” would appreciate a more detailed response, which is unlikely on a Sunday, but should certainly made available in the coming days, after all we are paying for the service.
Another note, when such service disruption occurs and 3 Engineers are aware and working a text message wouldn’t go a miss to 3 customers to advise of disruption and eta of service. As a telecommunications company communicating such events appears to go under the carpet - no notice on community or made on twitter to apologise and acknowledge downtime. It would save people lot of time resetting devices and checking SIMs when issue outside their control. Thanks.
