on 31-05-2017 01:59 PM
Just an update on the situation...
I think the message they sent was completely unclear. To me it says that the new regulation starts form May 19th, but it does not say that you have to top up 20 euro after May 19th to activate it..
You can see how many other people were mislead by this..
The message sent was: the one attached
And the other received while abroad (the one above is from within the EU) was even more misleading as it didn't mention any date!!
on 02-06-2017 01:18 PM
Long story short, 3 has stop any communication with me, which allows me to escalate to the regulator.
If you are from Ireland, this is the link: https://www.comreg.ie/queries-complaints/phone/query-complaint-form/
on 02-06-2017 01:40 PM
Hi, these positive changes are price plan specific and all affected customers will be communicated with shortly. However, If you want to discuss the changes now, please call the team at the number provided. We can’t speak about the specifics of your account here so the team at 1800818021 are on hand to assist. If there is anything else we can help with here, please let me know. Thanks
on 02-06-2017 01:47 PM
on 06-06-2017 09:15 PM
Finally I ended up lodging a complaint with the regulator and moving to IDMobile... they offer much better deals at lower price.
on 10-08-2017 10:14 AM