Hi Julie,
I've sent you another message. I don't think that this has been solved yet.
Just after getting back to you in PM.
Same thing here. I checked my account in Dublin on May 29th and I still had my full allowance following by 20 euro top up. I traveled to Germany and I received a message notification saying that I could use up to 5GB of data for free. Now I've seen that all my credit (about 31 euro) is gone for roaming charges.
This does not seem right, and now I'm abroad without any credit on my phone!!
Hi @ruffinim, the new EU roaming rates became active from May 15th. Did you top up after this date by €20 to activate this?
No I toped up earlier, but this wasn't very clear form the message I received when I landed. There was no mention of any date in the message.
You'll need to top up after the advised dates to activated your new allowances. This was clearly stated in the text.
Can you send a screenshot of the text you received?
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