Prepay

[returnONE]

Hello,

I purchased €20 top up some days ago and now I noticed that it was charged twice.

I didn't want the 2nd purchase.

[Three_Aoife_C · Accepted solution]

Can you send me a private message with your number, full name, address and date of birth and I'll check this out? Then I'll come back to you here 👍  

[Three_Aoife_C]

Hi @returnONE 👋 How did you top up and are both top ups showing in your completed transactions or is one of them pending? If it's pending, it will automatically be refunded to you by your bank within 5 working days 👍  Aoife

[returnONE]

It already shows both as completed transactions.

[Three_Aoife_C · Accepted solution]

Can you send me a private message with your number, full name, address and date of birth and I'll check this out? Then I'll come back to you here 👍