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Double Top Up Charge

Scout
I got charged twice on a 20 euro top up. Any way to cancel one of them?

Re: Double Top Up Charge

3 Community Manager

@Theirstar Hi there, I need to take a look at your account to confirm the topups. Can you send me a PM with your number, address, and date of birth? 

Re: Double Top Up Charge

[ Edited ]

@Three_Deborah1 but you can't cancel a top-up once its done?

I am not a Three employee. I'm just a little helper Smiley Happy

Re: Double Top Up Charge

3 Community Manager

@Mac_n_cheese You're right 😊 We can't refund or transfer credit for Prepay accounts but there might be something else I can do 👍  

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