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Dodgy dealings when purchasing from Google Play

Scout

Last night, I bought 4  audiobooks on Google Play Books.

The total price of the 4 titles was €43.92  but my balance fell by over €90

I received texts acknowledging the 4 purchases 

2 @€9.99 & 2 @€11.99

 

Yet my balance was reduced from €133.45  to  €37.54

 

So who's got my money?

 

 

1

Re: Dodgy dealings when purchasing from Google Play

3 Community Manager

@HUNBRfdes Hello there, this is something I'd need access to your account to check for you. I'm aware that some customers are experiencing something similar to you and I'm having this investigated. With your permission, I'll add your details to this investigation too 👍 Send me a PM with your number, full name, address and date of birth and we'll go from there. 

0

Re: Dodgy dealings when purchasing from Google Play

[ Edited ]
Explorer

I had exactly the same problem. Had a credit of at least 6 euros and just got a notification of my auto-top up of 20 euros. Then I purchased an album on Google Play for €7.49 and got a text receipt of this, Then finally got another notification saying my balance was below €2.50 (it's now €1.29).

Even if I had no credit before the top-up, €20-€7.49 isn't €1.29. I should have roughly €18 credit left.

 

@Three_Deborah1 Shall I also send you a PM to get updates on this issue and get a credit refund?

0

Re: Dodgy dealings when purchasing from Google Play

[ Edited ]
3 Community Manager

@ar Absolutely! Send me all your details by PM. I'm keeping a close eye on this investigation and will give updates over here 👉 Play Store Transaction  Best to post over there if necessary going forward. @HUNBRfdes Can you keep an eye on the other board too? 

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Re: Dodgy dealings when purchasing from Google Play

Scout

So, it's been a week now.

Nothing has happened.

I really would like my money back now please.

0

Re: Dodgy dealings when purchasing from Google Play

3 Community Manager

@HUNBRfdes Hi there, I've gone back to your PM and need some more info from you to add your example to our investigation. Can you have a look and let me know? 

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Re: Dodgy dealings when purchasing from Google Play

Explorer

@Three_Deborah1 As mentioned in the other play store thread, this looks like it's potentially a different issue which needs looking into

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