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Didn't receive credit

Hi, I bought credit through my bank account and did not receive it on my phone. The money was taken from my account.

I have been living in London for the past 4 months and have not topped up my phone in the past few months. I think this may be the cause of me not receiving the credit.

Also when I call 1745, it pops up with an error message and doesn't display my balance.

How can I receive my credit?

Thanks in advance.

Re: Didn't receive credit

3 Community Manager

Hi there, can you send me your account details in a PM and I'll take a look at this?  


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