on 09-12-2018 11:55 AM
What is the minimum amount of time that 3 gives its customers that haven't topped up their Pre-Pay phone credit before deactivating their number/SIM?
on 10-12-2018 04:44 PM
Hi Olivia 👋 Thanks for getting in touch here and welcome to the Community. To keep your Prepay number from de-activating, you'll need to make a chargeable call every 3 -6 months and top up once every 6 months. If you're unsure, you can PM your number, full name, address and date of birth so I can check it on your behalf.