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Date disappeared

Navigator
I had 20 euro on my sim on Friday and Saturday , it all disappeared, why is that happening for all you can use data
Posted From Samsung SM-G900F

Re: Date disappeared

3 Community Manager

Hi there, is your plan still active? Follow this link to see what's included in our plan Here  If you've any question, give me a shout. Rach 👍

Re: Date disappeared

Navigator
Do I still have all you can use date for 28 days or 30 days ?
Posted From Samsung SM-G900F

Re: Date disappeared

3 Community Manager

You have All You Can Eat data for 28 days from the date you top up to activate your plan 👍

Re: Date disappeared

Navigator
20 euro was added to the sim the 12 th of June so why would it go so quickly
Posted From Samsung SM-G900F

Re: Date disappeared

3 Community Manager

Have you taken a look at the new plan to see what's changed? Were you making calls at the weekend? 

Re: Date disappeared

Navigator
I did not make calls at all. Please how could all my data go in two days . I really want this answered and looked into
Posted From Samsung SM-G900F
Highlighted

Re: Date disappeared

3 Community Manager

I can send you a usage report which will show you exactly what used your credit. PM your name, number, address and date of birth and I'll be happy to arrange this. Rach

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