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Data

New Member
Hi I'm just wondering if ye might know what's wrong with my data, I am always in a 4g area and a few friends are with ye as well and have 4g but I only get H and occasionally H+ but even then the connection is very slow so most of my apps don't connect while on data. I had a similar issue a few months ago when I joined ye but that was just because I hadn't set it up properly.
Thank you in advance.
Posted From Samsung SM-G920F

Chosen Solution

Re: Data

3 Moderator

You can get a replacement SIM in one of our stores, free of charge 👍

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Re: Data

3 Moderator

Hi there Cianc990. Whereabouts is this happening for you?

Re: Data

New Member
I mostly use the data at work so it would be around Blackpool Shopping centre and Washington street in Cork city.
Posted From Samsung SM-G920F

Re: Data

3 Moderator

@Cianc990 Do you have 4G selected in your network settings? What type of phone are you using? Rachel 

Re: Data

New Member
I've never noticed this before but it only has the option for LTE/3G/2G 3G/2G 3G only 2G only. It's a galaxy s6 so it should be able to use 4G?
Posted From Samsung SM-G920F

Re: Data

3 Moderator

LTE is another name for 4G. Is that the option you have selected?

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Re: Data

New Member
Ya that's the one that's selected
Posted From Samsung SM-G920F

Re: Data

3 Staff

Can you try your SIM in another phone and let me know how it goes there for you? 

Re: Data

New Member
I only have an iPhone 4s spare so the 4g wouldn't work in that but I'll try to borrow a friends phone later
Posted From Samsung SM-G920F

Re: Data

3 Staff

Can you get back to us here and let us know how you get on? This will help determine if this is linked with the phone or SIM. 

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