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Data Roaming Issue

Navigator

I have travelled outside of Ireland three times in Europe and every time my data roaming has not worked, despite being in contact with customer care twice and doing everything that was asked.

 

I've tried everything

- restarted phone (while abroad)

- manually selected network

- eventually got a new SIM from three after travelling twice with this issue

 

Just got back from Portugal and the issue STILL isn't fixed even with the new sim. 

 

Please help?

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Re: Data Roaming Issue

Maestro

Hi beccamcr,

 

I'm really sorry to hear this, it may be a bar on the account that's preventing the data being used. When you spoke to customer care did they advise you to ensure that 4G was switched off when roaming? 

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Re: Data Roaming Issue

Navigator

Hey! Thank you for replying Smiley Happy

No they didn't mention that! How do I make sure it's switched off? 

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Re: Data Roaming Issue

Maestro

4G can often block you from accessing the network, what kind of phone are you using? I'll send you on some directions 👍

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Re: Data Roaming Issue

Navigator

Oh! I'm using a Samsung S8 Smiley Happy Thank you!

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Re: Data Roaming Issue

Maestro

No worries, can you try this for me then manually select Elisa or Tele2 in your network mode:

 

On the homescreen, swipe up for the Apps menu, Tap Settings, Tap Connections, Tap Mobile networks, Tap Network mode, choose 3G/2G (auto connect) or 3G only.

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Re: Data Roaming Issue

Navigator

I'm back in Ireland now but I am going to London on Wednesday so I can try this then. I did play around with these settings when I was in Portugal, but I just changed the options and didn't manually select the network after.

 

Thanks for helping with this!

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Re: Data Roaming Issue

Maestro

No problem at all 😃 Let me know how you get on. If you still can't connect to the data pop back and let me know. 

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Re: Data Roaming Issue

Navigator

Okay will do! Thanks again Smiley Very Happy

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Re: Data Roaming Issue

Navigator
Hey! Just got to London and tried that, but my data still isn't working Smiley Sad
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