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Cyber Monday - not for existing customers

Anonymous
Currently Three are running a €20 off prepay phones offer for Cyber Monday. What they don't tell you is if you are an existing Three customer you can't avail of this offer. What you get when "upgrading" is the standard €90 spread over 9 months when you topup €20 per month. Topping up €20 per month provides you with all the data etc you need in a month, deeming this €90 credit pretty useless (for me anyways)! Way to reward loyalty to existing customers and mislead on the website!

Re: Cyber Monday - not for existing customers

Hi @Anonymous, did you receive a text or email with a unique code to use for Cyber Monday?

Re: Cyber Monday - not for existing customers

Anonymous
Hi Sheena, I was talking to one of the customer service rep's on chat and she stated that I couldn't receive a code as I hadn't upgraded my phone in the last 12 months...

Re: Cyber Monday - not for existing customers

You would be eligible as long as you have topped up with €10 per month on average over the last 12 months, and haven't upgraded in the last year. Does that apply to you? 

 

If so, drop me a PM with your details and I'll sort this out for you.

Re: Cyber Monday - not for existing customers

Anonymous
Thanks Sheena, PM sent. Just to note the customer service rep did not give me this option when previously discussing with her on chat.

Re: Cyber Monday - not for existing customers

Thanks Tom, I have your PM here and will get back to you in a moment.

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