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Credit used up through data without warning

Scout

So I was just charged €20 for using approx. 18MB of data after my prepay 28-day contract had run out. Now fair enough if I had intended to use my data outside of contract I guess the charge would be somewhat justified.

 

However, my issue here is that there was no warning given that my credit was about to expire, which seems a bit unfair since 18MB of data can be used up a couple of seconds after midnight (or whatever time of day the contract runs out). In particular this was an issue since I have been out of the country for a few months, and was not aware until this occurred that the billing period had been changed recently to 28 day cycles. I had intended to top up again on the 14th, but had warning been given, I would have of course topped up once my 28-day contract was about to expire on the 11th.

 

Seems a bit unfair that this is an issue, seeing as I had no intention of spending all my credit like this, and would have topped up to stay in contract had I known.

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Re: Credit used up through data without warning

3 Moderator

Hi Daragh, sorry to hear you've had a poor experience. You can keep track of your plan's expiry date in your My3 account, you can also set up an automatic top up every 28 days to make sure your plan won't expire. Here's a link - My3

Re: Credit used up through data without warning

Scout

Hi Stephen,

 

Thanks for the quick response. Thanks for making me aware of those facilities. I'd just like to know though if it is possible to receive a refund on some of this used credit seeing as I would have topped up again to keep it had I known.

Re: Credit used up through data without warning

3 Moderator

I wouldn't be able to credit you back for the credit, but can you PM your details so I can check the plan you're on?

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