on 12-01-2018 05:45 PM
So I was just charged €20 for using approx. 18MB of data after my prepay 28-day contract had run out. Now fair enough if I had intended to use my data outside of contract I guess the charge would be somewhat justified.
However, my issue here is that there was no warning given that my credit was about to expire, which seems a bit unfair since 18MB of data can be used up a couple of seconds after midnight (or whatever time of day the contract runs out). In particular this was an issue since I have been out of the country for a few months, and was not aware until this occurred that the billing period had been changed recently to 28 day cycles. I had intended to top up again on the 14th, but had warning been given, I would have of course topped up once my 28-day contract was about to expire on the 11th.
Seems a bit unfair that this is an issue, seeing as I had no intention of spending all my credit like this, and would have topped up to stay in contract had I known.
on 12-01-2018 05:59 PM
on 12-01-2018 06:01 PM
Thanks for the quick response. Thanks for making me aware of those facilities. I'd just like to know though if it is possible to receive a refund on some of this used credit seeing as I would have topped up again to keep it had I known.
on 12-01-2018 06:13 PM