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Credit question

Hi all,
Not sure if this is a really stupid question but I have 20 euro credit as a thanks for topping up ( cheers for that) but it doesn't automatically transfer to my account. When I check my balance it's saying I've 2 euro balance and then saying I've 20 euro available credit. How do I transfer this so I can spend it on a new top up? Does that make sense?

Re: Credit question

You can't transfer it to a top up, you need to spend it on calls texts or a data bundle
BTW no stupid questions


Re: Credit question

Topped up my phone by €20.00 Twice in the one five minutes in error.

Can this be refunded until next months top up is due?


Re: Credit question

3 Moderator

@kplaster828 Hi there 👋 I'd like to look into this to find out what has happened exactly. Could you send me a PM with your name, number, address, and date of birth, please? 


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