on 27-06-2017 03:21 PM
this morning 27/06/2017 my internet stopped to work and when i saw around 50 euros disappeared in my balance without three text me.
after around 2 hours i started to receive three alerts about my balncce is gonna finish, but after finish.
couples months ago when i started to use my balance because internet, three straitgh away texted me and i top up my phone.
i lost around 50 euros today and is not fisrt time.
i wanna get back my balance full again, because is not fair with customer three do like this.
i saved long time that money because i need to travel abroad ireland next week and now i needed to top 20 euros again because that situation.
i am too tired about it, because is not first time, for me three knows that situation and use escuse about message delay to get customer money, after text.
how can i resolve it?, because i need my money back this week in my phone balance.
on 27-06-2017 03:38 PM - last edited on 27-06-2017 03:52 PM by Three_Sheena
on 27-06-2017 03:57 PM
on 27-06-2017 03:58 PM
on 27-06-2017 04:10 PM
I would recommend keeping an eye on your usage through your My3 account. I would also recommend setting a reminder on your phone to remember to top up every 28 days to keep the plan active and avoid using your credit.
on 27-06-2017 04:22 PM
on 27-06-2017 04:23 PM
on 27-06-2017 04:37 PM
on 27-06-2017 04:42 PM
Three – Covid-19
Everyone’s coming together to battle the spread of COVID-19 and this means we have to close 3Stores for a while. Staying connected is more important than ever right now and you’ll find all the help you need on your 3Community and our new open board and Three.ie
Remember, self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.