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Credit disappeared without warning

Pathfinder

this morning 27/06/2017 my internet stopped to work and when i saw around 50 euros disappeared in my balance without three text me.

after around 2 hours i started to receive three alerts about my balncce is gonna finish, but after finish.

couples months ago when i started to use my balance because internet, three straitgh away texted me and i top up my phone.

i lost around 50 euros today and is not fisrt time.

 

i wanna get back my balance full again, because is not fair with customer three do like this.

 

i saved long time that money because i need to travel abroad ireland next week and now i needed to top 20 euros again because that situation.

i am too tired about it, because is not first time, for me three knows that situation and use escuse about message delay to get customer money, after  text.

 

how can i resolve it?, because i need my money back this week in my phone balance.

thanks

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Re: Credit disappeared without warning

[ Edited ]
3 Moderator

Hey @lokhad  👋 To keep your plan active you need to top by €20 every 28 days. You can also check your top ups from your My3 account 👉 bit.ly/1HcUZIK so you'll know what day to top up each month 👍 

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Re: Credit disappeared without warning

Pathfinder
I know that, but is not first time three stolen my balance and after 2 hours alert me about I was using my balance.
When I started to use three network if I started to use my balance, three texted me straight away and alerted me about it, after I topped up immediately, but nowa
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Re: Credit disappeared without warning

Pathfinder
But nowadays three doesn't do anymore like this, three wait for finish my balance and after 2 hours text me.

The point is, I wanna back my balance around 50€ three network stolen from me.

What your solution?
Thanks
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Re: Credit disappeared without warning

Maestro

I would recommend keeping an eye on your usage through your My3 account. I would also recommend setting a reminder on your phone to remember to top up every 28 days to keep the plan active and avoid using your credit.

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Re: Credit disappeared without warning

Pathfinder
Every month I do like this with reminder, but three are working bad with customers when still all my balance.

I wanna back my balance
How can you resolve my situation?
I'm tired to explain a lot of times with three network and doesn't resolve anything
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Re: Credit disappeared without warning

Pathfinder
I'll start to publish everywhere on internet about that situation and explain how wrong three network has been working with customers if I don't get back my balance, actually my money
I'm waiting answer
Thanks
1

Re: Credit disappeared without warning

Maestro

We can request a usage report for you if you'd like to PM us your number, name, address, date of birth and email address.

 

This will give you a full breakdown of your charges for the last 30 days. 

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Re: Credit disappeared without warning

Pathfinder
I don't want report, I want my balance back

Sérgio luis schiavon de mello
0

Re: Credit disappeared without warning

Pathfinder
I found the government website to make complaint, I am making complaint about three network right now
I'm too tired about three service
1
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