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Credit Removed despite AYCE Data

Scout
I changed from bill pay to prepay yesterday, active from after 3pm. Received confirmation following top up of €20 that AYCE data active on account, My3 says I have plenty data left yet I received a text that I'd spent 14.45 on data since 12/12 - despite the fact my previous plan included AYCE data and I topped up as soon as my new PAYG SIM was active - could I get some clarification on this please??
Posted From Android 6.0

Re: Credit Removed despite AYCE Data

3 Moderator

Hi @CC, can you PM your details please and I'll have a look into this for you now? I'll just need your number, address and date of birth please.

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