Hi @gm_gales 👋 Did you register your account online with your temporary number before your own was ported over? This may be what's causing it 🤔 Have you tried to account your my3 account from any other device (laptop/PC/different phone) and if so, was it the same? Susan
on 05-01-201912:56 PM - last edited on 05-01-201903:55 PM by Three_Susan
Hi Susan,
Thanks for your reply.
Yes, I believe I did register with the original SIM number, which was xxxxxxxxxxx.
Any suggestions what I can do to remedy the problem?
Regards
Grant
Is that the phone number or the serial number of the SIM @gm_glaes? It doesn't look like either from our network. Is it an Irish Three account you have?
@gm_gales your number is showing for everyone to see..I'd edit it out or @Three_Susan can you do that..to protect his personal info? That's a UK number and this is an Irish forum so I'd contact 3UK
Thanks, @Michael_Mick my mistake. @gm_gales I have just edited the post for you. As @Michael_Mick said, it looks to be a UK number so I won't have any access to your account here as this is an Irish forum but Im sure if you contact Three UK, they will be more than happy to assist.
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
