Prepay

[gm_gales]

Hi,

My prepay credit balance won't display either in My3 web page or app on iPhoneSE.

My preferred phone number was ported in a few weeks ago so the issue may be related?

The web page gives message:

There is a problem:

This service is currently unavailable.

Please try again later.

Been trying for weeks!

[Three_Susan]

Hi @gm_gales 👋 Did you register your account online with your temporary number before your own was ported over? This may be what's causing it 🤔 Have you tried to account your my3 account from any other device (laptop/PC/different phone) and if so, was it the same? Susan 

[gm_gales]

Hi Susan,
Thanks for your reply.
Yes, I believe I did register with the original SIM number, which was xxxxxxxxxxx.
Any suggestions what I can do to remedy the problem?
Regards
Grant

[Three_Susan]

Is that the phone number or the serial number of the SIM @gm_glaes? It doesn't look like either from our network. Is it an Irish Three account you have? 

[Michael_Mick]

@gm_gales your number is showing for everyone to see..I'd edit it out or @Three_Susan can you do that..to protect his personal info? That's a UK number and this is an Irish forum so I'd contact 3UK

[Three_Susan]

Thanks, @Michael_Mick my mistake. @gm_gales I have just edited the post for you. As @Michael_Mick said, it looks to be a UK number so I won't have any access to your account here as this is an Irish forum but Im sure if you contact Three UK, they will be more than happy to assist. 

[gm_gales]

Thanks all for your help.
Regards
Grant