on 04-01-2019 12:05 PM
My prepay credit balance won't display either in My3 web page or app on iPhoneSE.
My preferred phone number was ported in a few weeks ago so the issue may be related?
The web page gives message:
There is a problem:
This service is currently unavailable.
Please try again later.
Been trying for weeks!
on 05-01-2019 12:21 PM
Hi @gm_gales 👋 Did you register your account online with your temporary number before your own was ported over? This may be what's causing it 🤔 Have you tried to account your my3 account from any other device (laptop/PC/different phone) and if so, was it the same? Susan
Thanks for your reply.
Yes, I believe I did register with the original SIM number, which was xxxxxxxxxxx.
Any suggestions what I can do to remedy the problem?
on 05-01-2019 01:04 PM
Is that the phone number or the serial number of the SIM @gm_glaes? It doesn't look like either from our network. Is it an Irish Three account you have?
on 05-01-2019 03:51 PM
on 05-01-2019 03:57 PM
Three – Covid-19
In the interest of ensuring the health & safety of our employees, our contact support centres are open, however we currently have limited resources. This may cause higher than normal wait times.
Under the advice of the government, our stores remain open. We have enhanced cleaning in place and are strongly enforcing social distancing which we encourage our customers to respect. We have also reduced the opening hours in all our stores
Self-serve options such as three.ie, My3 App & Web, 1913 & SMS Codes are also available to you.
For more tips & information, please click here.
We apologise for any inconvenience caused and thank you for your understanding.