Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!

Charged twice for top up

Hi, I tried to top up my phone and it said the top up didn’t go through, so I topped it up again successfully. My bank account has been charged twice for €20 now, the transactions aren’t pending they have gone through. I would like a refund please as this was not my mistake. Thank you

Re: Charged twice for top up

3 Community Manager

@Keelin Hello there, I'm happy to take a look at this for you. Can you send me a PM with your number, full name, address and date of birth, please? Plus a screenshot of the completed transactions? Thanks 


Re: Charged twice for top up

[ Edited ]

Please find attached the photo
Keelin xxcc


Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>