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Charged twice for top up

Scout
Hi, I tried to top up my phone and it said the top up didn’t go through, so I topped it up again successfully. My bank account has been charged twice for €20 now, the transactions aren’t pending they have gone through. I would like a refund please as this was not my mistake. Thank you

Re: Charged twice for top up

3 Community Manager

@Keelin Hello there, I'm happy to take a look at this for you. Can you send me a PM with your number, full name, address and date of birth, please? Plus a screenshot of the completed transactions? Thanks 

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Re: Charged twice for top up

[ Edited ]
Scout

Please find attached the photo
Keelin xxcc
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