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Charged twice for instant pre pay top up

Hi all
Just wondering can anyone help me. Topped up by 20 euro this morning . My account has been charged twice and got two confirmation emails to say I've been charged twice also . Any info on how to sort this would be great . Thanks

Re: Charged twice for instant pre pay top up

3 Moderator

Hi Lorraine 👋 I'd like to look into this with you and find out what happened here! Could you pop me a PM with your number, address, and date of birth, please? 


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