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Charged for top up, no longer customer

Lookout

Hi,

 

I switched to Vodafone yesterday and today I was charged by €20 top up despite no longer being a customer. I was unable to login to my3 account and stop the scheduled top up and remove my card as my number is no longer recognised.

 

How do I get my €20 back?

 

Thanks

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Re: Charged for top up, no longer customer

3 Community Manager

Hi mccartj5. I'm sorry to hear that you've left us, but rest assured that I'll do all I can to help you. I'll need your details to do this. Can you PM me 👉 your number, address and date of birth? 

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Re: Charged for top up, no longer customer

@mccartj5if there's no number for the top up credit to attach onto it's 3 to 5 working days to return. Anyone else that has issues with a top up like this get back the funds.

I am not a Three employee. I'm just a little helper Smiley Happy
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Re: Charged for top up, no longer customer

Lookout
Thanks, I'll waited to see if it's returned. 3 really are difficult to
contact if you're not a customer!
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Re: Charged for top up, no longer customer

Three_Deborah is a mod so she works for Three here. You can wait or send the PM to her.
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