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Re: Charged for data although I have all you can eat data

3 Staff

Hi Ciaran 👋 I can look into this for you. Can you PM me your full name, number, address and date of birth so I can access your account?

Re: Charged for data although I have all you can eat data

Hi, 

exactly the same situation for me as Ciaran, I received some messages telling me I spent more than €30 out of allowance data, although I have an €20 AYCE plan. 

 

Regards, 

Re: Charged for data although I have all you can eat data

3 Staff

Hi bdurand78114 👋 I'd be happy to look into this for you. Can you PM me your full name, number, address and date of birth so I can access your account? What date did you last top up by €20? 

Re: Charged for data although I have all you can eat data

Scout

Hi 3 mobile 

 

I am on a 20 euro a month , so called " all you can eat data". After four days I received a message from saying I had no credit. 

 

What is going on ? Can I get a refund ? How much data are you actually providing. 

 

Extremely disappointed with with this service . Please help me to rectify this problem asap. 

 

Regards . 

J

Posted From Apple iPad

Re: Charged for data although I have all you can eat data

3 Moderator

Hi @Hedgey 👋 Once you top up by €20 in one go, you activate All You Can Eat data for 28 days. Take a look here 👉 https://bit.ly/1HcUZIK Let me know if you need anything else 👍 Mairéad

Re: Charged for data although I have all you can eat data

Scout

Hi, this same thing has been happening to me this evening. I tried to call 3 but a message says the Limerick offices are closed.

I topped up by €20 this morning. Then the first text said I have spent €6.03 and then €12.06 on internet services since 06/02/2018.

I am concerned I will run out of credit completely over the weekend. The snow is still pretty deep here.

Re: Charged for data although I have all you can eat data

Hi there, had your plan expired before you topped up? The messages sound like spend alerts, there can be a delay in receiving these so you might get them after you topped up. 

Re: Charged for data although I have all you can eat data

Scout

Hi there,

 

Similar issue: have automatic 28 day top up set up, so should always be topped up. Got 4 separate messages on Sunday with different amounts spent on internet usage. Internet access has also been disrupted since then.

 

Any help to resolve this would be much appreciated.

Re: Charged for data although I have all you can eat data

3 Moderator

Hi @Monty, can you send your details in a PM please and I'll have a look into this for you now?

Re: Charged for data although I have all you can eat data

Scout
It states I owe €35 for outside data usage . I am on pay as you go unlimited data .
Why is there a charge of €35 ?
Posted From Samsung SM-G955F
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