on 25-01-2017 07:22 AM
I got two texts this morning saying I've spent 6.03 and 12.06 on Internet Services since December 26, which I don't understand since I've set up a recurring payment of 20 euro every month so I should have all you can eat data.
Can someone look into this for me?
on 25-01-2017 07:01 PM
Hi there, can you send me a PM with your number, name, address and date of birth, please? I'll check this out.
on 10-03-2017 02:58 PM
on 25-04-2017 02:25 PM
I've been getting these messages syaing that I have spent (however much) on internet services since (date).
I've been topping up by €20 and assumed that it was just the months free data being used up because the messages always arrived on the 4th of the month.
However this morning (25th April 2017) at 05:42 and 05:59 I got two messages saying that I had used up €400 and €414.65 since 19:20 yesterday evening.
What is the story with this? There is no way that I'd have possibly used that amount of data yesterday evening.
Also can you tell me what the story is with the other messages that I had been previously receiving? The other amounts I was supposedly using were more in line with the other messages above.
on 25-04-2017 03:27 PM
on 25-04-2017 04:27 PM
Hi Guys, this text was sent in error this morning and we’re currently looking into it. Any necessary corrections will be made. We apologise for any inconvenience caused.
on 25-04-2017 05:44 PM
on 25-04-2017 07:04 PM
on 25-04-2017 08:13 PM
08-11-2017 09:57 AM - edited 08-11-2017 09:58 AM
I posted on this thread a while ago and yesterday the same thing occurred.
I got a string of messages saying that I had been charged €30+ for internet services. Like the last time the date given on the messages is the 4th of the month.
I topped up by €20 yesterday too and it has had no effect by the looks of it
I can't use any of the data either which is really frustrating.
Can you sort this problem out please.