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Re: Charged for data although I have all you can eat data

3 Moderator

Hi Ciaran 👋 I can look into this for you. Can you PM me your full name, number, address and date of birth so I can access your account?

Re: Charged for data although I have all you can eat data

Hi, 

exactly the same situation for me as Ciaran, I received some messages telling me I spent more than €30 out of allowance data, although I have an €20 AYCE plan. 

 

Regards, 

Re: Charged for data although I have all you can eat data

3 Moderator

Hi bdurand78114 👋 I'd be happy to look into this for you. Can you PM me your full name, number, address and date of birth so I can access your account? What date did you last top up by €20? 

Re: Charged for data although I have all you can eat data

Scout

Hi 3 mobile 

 

I am on a 20 euro a month , so called " all you can eat data". After four days I received a message from saying I had no credit. 

 

What is going on ? Can I get a refund ? How much data are you actually providing. 

 

Extremely disappointed with with this service . Please help me to rectify this problem asap. 

 

Regards . 

J

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Re: Charged for data although I have all you can eat data

3 Moderator

Hi @Hedgey 👋 Once you top up by €20 in one go, you activate All You Can Eat data for 28 days. Take a look here 👉 https://bit.ly/1HcUZIK Let me know if you need anything else 👍 Mairéad

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