Showing results for 
Search instead for 
Do you mean 
Our staff are currently offline, but you can use the community 24/7
Remember to accept a reply to your question as the answer!
Reply

Charged for Out of allowance data on PrePay

Scout

I've been charged for a lot of data usage since march 26th but I didn't need to top up until April 4th and I haven't been anywhere but Dublin since then. 

Why is this and what can be done about it?

 

Thanks!

Madeline

Re: Charged for Out of allowance data on PrePay

Maestro

Hi Madeline, these messages are not sent in real time and include ant charges outside your bundle since your last top up. For example, any calls that you made within your top up. 

Re: Charged for Out of allowance data on PrePay

Scout

I'm sorry I'm still confused. I've only called over whatsapp with wifi, and don't think I've done anything outside of my allowance even since my last top up! 

Re: Charged for Out of allowance data on PrePay

Maestro

Can you PM us your number, name, address and DOB? I'll check this out for you. 

Announcements

Hi and Welcome to the 3Community. Stay awhile and have a look around. If you haven't already registered, now is a good time to do so.

Click here to see a guide on getting started.

Register now >>