20-02-2018 01:51 PM - edited 20-02-2018 01:53 PM
Hi, my 28 day credit has expired and as I have chosen a new date for my automatic credit renewal, I know that I will not have texts, calls and internet access for a few days.
Even though I have no access to the internet on my phone I received a message stating "You have spent EURO 6.13 on Internet Services since 20/02/2018". How can I be charged when I can't even access the internet?
Also I was not sent a text message warning me that I would be charged?
on 20-02-2018 02:01 PM
20-02-2018 02:06 PM - edited 20-02-2018 02:07 PM
Three_Kelly I understand that I need to top up every 28 days in order to keep my plan active. I want to know why I am being charged for internet data when I do not even have access to the internet due to my plan not being active as I have chosen a new date for my 28 day plan.
on 20-02-2018 02:13 PM
Have you been using your data for browsing or apps? Even if your plan is not active you can still use your data but this usage will be taken from your credit.
on 20-02-2018 02:26 PM
Turning off mobile data on the phone does not disable automatic updates. You have to ensure automatic updates is set to "WiFi Network Only" else your mobile data will be used for automatic updates if you are not connected via WiFi.